Transformation – whether it’s a whole new strategic direction, the optimization of policies, procedures or existing process flows or perhaps a new technology implementation or upgrade will only succeed with the involvement and commitment of your employees. Yet, it’s human nature for people to resist change. Their fear of the unknown will breed many forms of resistance, including apathy and reluctance, outspoken criticisms and distracting rumors, and decreased morale and productivity. Regardless of how it manifests itself, this fear can derail your initiative if left unchecked.

Peak Performance Technologies is unique in our ability to complement our project management services with a powerful portfolio of change management services. Lack of change management is cited as one of the top ten reasons why implementations fail—not because of software or technical problems. We help our clients overcome resistance to change, silo effects, lack of teamwork, poor communication, poor alignment, and “politics” within the institution—the “people” aspects of an implementation that, when not managed, drive up the total costs of the project by delaying the timeline and jeopardizing the full utilization of software features. Our product and industry experts will work with your staff and serve as a “player/coach” while we help you transform your organization, maximize the value inherent in your ERP software and train your team on how to manage the business functions more effectively.

Organizational Change Management

Aligning the organization’s goals/objectives and culture with the technology


Change Management focuses on people to ensure that change is brought about smoothly, effectively, and with minimum resistance. Our Change Management activities are directed toward the identification and mitigation of the people-oriented risks associated with accomplishing the change objectives. Our four-phase process includes:

• • Creating awareness: bringing common understanding of intended change aligned with individual values and ensuring that the knowledge about the change has occurred;
  • Building acceptance: creating environments conducive to change in mindsets and sense of ownership to gain positive perception on the change initiative;
  • Accomplishing adoption: transferring ownership of the change program to the business through institutionalization and internalization;
  • Achieving assimilation: coaching, problem solving, and addressing persistent pockets of resistance.

Organizational Development

Helping Your Team Work More Effectively Together


When teams work effectively, they focus on business results, align their activities with the strategic intent of the organization and use the best group processes to overcome conflict and deal with resistance to change. Peak Performance Technologies offers group process facilitation, leadership coaching, training consulting, and teambuilding intervention techniques that will transform your group into an implementation team. Much of our work in today’s economic environment dictates that we help education and government customers do more with less. This includes cross training internal resources and developing their business skills to enhance their value to the organization.

Business Process Re-Engineering

Involving Your Key Stakeholders


Peak Performance Technologies’ consultants follows proven processes for identifying your business processes to be mapped, mapping the processes in their current state, analyzing those processes, developing future state processes, and performing migration, implementation, and validation planning. Peak Performance Technologies’ involves key stakeholders and users to ensure their understanding, acceptance, and engagement in the evaluation of your business processes, which lays the foundation for a successful reengineering effort.

Ironically, the more technology we employ to make our businesses run smoother; the more our management complexities increase. Peak Performance Technologies’ expert program management resources can help your organization overcome implementation challenges so you can focus on your core objectives and unleash the potential of your effort by removing barriers and facilitating the most effective implementation possible.  The following steps highlight our BPR methodology and approach:

• • Define the purpose and goal
  • Define the scope of the engagement
  • Identify client specific requirements
  • Document “as-is” processes
  • Perform a gap analysis and a business case for change
  • Document Best Practices
  • Define training requirements
  • Document strategies and “to-be” processes
  • Develop a qualitative and quantitative cost-benefit analysis
  • Define performance measure
  • Implement process improvements
  • Measure performance results

Quality Assurance and IV&V

One of the most popular services that Peak Performance Technologies offers is our 3rd party assurance model. Our firm employs experts who know how to manage software and integrator selections, implementations and upgrades and large-scale I/T initiatives. Many of our team have worked for the software vendors, the largest global system integrators or were in leadership positions within education or government agencies. We know how to manage these projects and we know the tricks of the trade to keep the software and consulting firms honest. Customers like to hire us to provide routine quality assurance audits on their projects at predefined intervals. We have provided a matrix of the key services we provide and the corresponding implementation phase.

Outline of IV&V Services within ERP Implementatin Lifecycle
IV&V Management	Planning | Monitoring | Evaluating results, impact of change | Milestone Reviews | Reporting
Quality Assurance Surveillance of Systems Integrator and/or Service Provider	Evaluate program performance, schedule, and budget | Ongoing compliance monitoring | Reporting
Requirements IV&V	Review of concept documentation | Criticality Analysis | Determine Integrity Level | Traceability analysis | Software Requirements Evaluation | Interface Analysis | Initial Planning for Software System Test | Reporting
Design IV&V	Traceability Analysis | Software Design Evaluation | Interface Analysis | Metrics | Initial Planning for Unit Test | Initial Planning for Software Integration Test | Report
Code/Development IV&V	Traceability Analysis | Code Evaluation | Interface Analysis | Metrics |Completion of Unit Test Preparation | Reporting
Unit Test	Unit Test Execution | Defect Analysis | Reporting
Software Integration Test	Completion of Software Integration Test Preparation | Execution of Software Integration Tests | Defect Analysis | Reporting
Software System Test	Completion of Software System Test Preparation | Execution of Software System Tests | Defect Analysis | Reporting
Software Installation Test	Installation Configuration Audit | Defect Analysis | Reporting
User Acceptance Tests	Test Witnessing | Defect Analysis | Reporting
Go Live Testing	Document Inspection | Training Evaluation | Security | Disaster Recovery | Usability |Compliance | Load Balancing and Performance Tuning
Software Operation and maintenance IV&V	Impact-of-Change Analysis |  Repeat Technical IV&V Activities |  Disaster Recovery and Ongoing Support Monitoring