Peak Performance Technologies can help your organization with all aspects of your Customer Relationships Management (CRM) solution.  We have helped organizations with their current state reviews, readiness assessments, software selections, implementations, upgrades and business transformation efforts associated with their CRM initiatives. We will help your team evaluate the different components surrounding CRM solutions including marketing/branding, recruiting, communication plans and tools, event management, travel management, campus communities, alumni management and business analytics.  Customers typically engage our services to assist with the following key activities:

• • Define business requirements and assess the organization’s readiness for implementation
  • Compare business requirements to the capabilities of the leading solutions to develop your shortlist of vendors
  • Benchmark your organization against your peers
  • Facilitate discussions with your peers to share lessons learned and best practices
  • Develop vendor evaluation/decision matrix
  • Manage the RFP and Procurement Process (including contract negotiations)
  • Prepare your project schedule, timeline, communication plan

 Peak Performance Technologies’ resources have worked with the majority of the market place leaders in the CRM space including:

• • Salesforce.com
  • Hobsons
  • Oracle RightNow
  • PeopleSoft CRM
  • Siebel
  • Microsoft Dynamics
  • Sugar
  • Spectrum
  • Multiple boutique solutions